Delivery Policy

PLEASE NOTE - If you have not selected Route+ at checkout, your order will not be insured. 

 

 The good news for those in the UK is that Box Menswear is a British company with our warehouse located in Liverpool, England. This means that we have a great selection of couriers to get your order to you fast

     

    Next Day Delivery - 5.99

    In a rush to get your hands on some new sexy underwear or wanting to stock up swimwear for your holiday? The Next Day Delivery service is for you! Absolutely all orders placed before 3pm on Monday to Friday will be dispatched the same day. 

    Enter your phone number and email at checkout, and this will allow us to contact you with SMS updates and a two hour delivery time slot, and keep you up to date with any other information regarding your order or new promotions :)

     

    Super Express Postage - £4.99

    For those who select this option, your order will be dispatched with the Royal Mail 24 service. Absolutely all orders placed before 3pm on Monday to Friday will leave same day with this service, and on many occasions an order will arrive the next day. 

      

    Standard UK Delivery - £2.99 

    1 - 3 working days

     

    All orders placed before 3pm will be despatched the same / next working day if ordered at the weekend.  

     

    Every single order is tracked to show it has been delivered. If you ordered more than 2 working days ago and chose Standard UK Delivery you can track your order below using messenger. Please do have your Order Number ready, it starts with a #. 

     

    CLICK HERE to be redirected to Facebook Messenger, where you can see the latest update - https://m.me/boxmenswear?ref=track-package



    COVID19.

    Unexpected postal delays may occur due to COVID19, which we are monitoring regularly and will update here accordingly. Currently operations with Royal Mail are running smoothly during these turbulent times. Please keep yourself as safe as possible!

     

    Route 

    Box Menswear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

     

     

    BLACK FRIDAY 2020

     

    Black Friday is always the busiest time of the year, and we have staff who work tirelessly around the clock in order to ensure your order is with you in the fastest time frame possible.

    Please note that although we aim to fulfil all orders on time, due to the busy period it may take up to 10 days for certain items to be dispatched. This timeframe is not definite and we are anticipating to dispatch your order much quicker than this. Any orders containing these items will be dispatched the day they are available, with the shipping method selected.

    If you would like your brand new Box Menswear products in your hands asap, we recommend to select the Faster Shipping or DHL service!

    NB. We cannot offer refunds on sale items, but can happily offer credit notes or exchanges for similar items or those of the same value.

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