Delivery Policy

PLEASE NOTE - If you have not selected Route+ at checkout, your order will not be insured. 

 

 The good news for those in the UK is that Box Menswear is a British company with our warehouse located in Liverpool, England. This means that we have a great selection of couriers to get your order to you fast

 

Super Express Postage - £4.99

 

In a rush to get your hands on the latest tracksuits or stock up on your underwear collection? This is the option for you!

For those who select this option, your order will be dispatched with the Royal Mail 24 service. Absolutely all orders placed before 3pm on Monday to Friday will leave same day with this service, and on many occasions an order will arrive the next day!

 

A phone number and email must be provided at checkout, which will give permission for us to send you promotional emails from time to time. You are free to opt out at any time.

 

  

Standard UK Delivery - £2.99 

1 - 3 working days

 

All orders placed before 3pm will be despatched the same / next working day if ordered at the weekend.  

 

Every single order is tracked to show it has been delivered. If you ordered more than 2 working days ago and chose Standard UK Delivery you can track your order below using messenger. Please do have your Order Number ready, it starts with a #. 

 

CLICK HERE to be redirected to Facebook Messenger, where you can see the latest update - https://m.me/boxmenswear?ref=track-package



COVID19.

Unexpected postal delays may occur due to COVID19, which we are monitoring regularly and will update here accordingly. Currently operations with Royal Mail are running smoothly during these turbulent times. Please keep yourself as safe as possible!

 

Route 

Box Menswear is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

Easter 2021 

 

Please note that from Friday 2nd to Monday 5th April is a bank holiday for the Easter period. During this long weekend, the couriers will not be processing any orders.

 

Orders placed up to Thursday 1st at 3pm with the Super Express Postage service should still be delivered by Royal Mail on the Saturday, which is the only day they will operate over the Bank Holiday.

 

Although the couriers we use will not be operating as usual, we still have staff in performing overtime to avoid any backlogs when the office fully re-opens and services resume on April 6th. Orders will be collected by the couriers on Easter Sunday and Good Monday, and ready to be processed at their depot immediately on Tuesday morning.

 

Please bear this information in mind when placing any orders over the Bank Holiday!

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